{"id":657,"date":"2025-09-25T14:39:32","date_gmt":"2025-09-25T14:39:32","guid":{"rendered":"https:\/\/feranchesco-iq.com\/?page_id=657"},"modified":"2025-09-25T14:39:33","modified_gmt":"2025-09-25T14:39:33","slug":"faqs","status":"publish","type":"page","link":"https:\/\/feranchesco-iq.com\/en\/faqs\/","title":{"rendered":"FAQ&#8217;s"},"content":{"rendered":"<style>.wp-block-kadence-advancedheading.kt-adv-heading657_88e68e-42_0, .wp-block-kadence-advancedheading.kt-adv-heading657_88e68e-42_0[data-kb-block=\"kb-adv-heading657_88e68e-42_0\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading657_88e68e-42_0 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading657_88e68e-42_0[data-kb-block=\"kb-adv-heading657_88e68e-42_0\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading657_88e68e-42_0 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading657_88e68e-42_0[data-kb-block=\"kb-adv-heading657_88e68e-42_0\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading657_88e68e-42_0 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading657_88e68e-42_0\"><strong>Product Safety FAQ<\/strong><\/p>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading657_88e68e-42_2, .wp-block-kadence-advancedheading.kt-adv-heading657_88e68e-42_2[data-kb-block=\"kb-adv-heading657_88e68e-42_2\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading657_88e68e-42_2 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading657_88e68e-42_2[data-kb-block=\"kb-adv-heading657_88e68e-42_2\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading657_88e68e-42_2 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading657_88e68e-42_2[data-kb-block=\"kb-adv-heading657_88e68e-42_2\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading657_88e68e-42_2 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading657_88e68e-42_2\">In case you have any questions about our products and what\u2019s in them, we\u2019ve collected some answers for you. As every situation is unique, please get in touch with us if you want to know more.<\/p>\n\n\n<style>.kt-accordion-id657_d792ae-3a .kt-accordion-inner-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:0px;}.kt-accordion-id657_d792ae-3a .kt-accordion-panel-inner{border-top:0px solid transparent;border-right:0px solid transparent;border-bottom:0px solid transparent;border-left:0px solid transparent;padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-right:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);padding-left:var(--global-kb-spacing-sm, 1.5rem);}.kt-accordion-id657_d792ae-3a > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header{border-top:0px solid #f2f2f2;border-right:0px solid #f2f2f2;border-bottom:0px solid #f2f2f2;border-left:0px solid #f2f2f2;border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;background:#f2f2f2;color:#555555;padding-top:10px;padding-right:14px;padding-bottom:10px;padding-left:14px;}.kt-accordion-id657_d792ae-3a:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle )  > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id657_d792ae-3a:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle )  > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap .kt-blocks-accordion-icon-trigger:before{background:#555555;}.kt-accordion-id657_d792ae-3a:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-icon-trigger{background:#555555;}.kt-accordion-id657_d792ae-3a:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id657_d792ae-3a:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-icon-trigger:before{background:#f2f2f2;}.kt-accordion-id657_d792ae-3a > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header:hover, \n\t\t\t\tbody:not(.hide-focus-outline) .kt-accordion-id657_d792ae-3a .kt-blocks-accordion-header:focus-visible{color:#444444;background:#eeeeee;border-top-color:#eeeeee;border-top-style:solid;border-right-color:#eeeeee;border-right-style:solid;border-bottom-color:#eeeeee;border-bottom-style:solid;border-left-color:#eeeeee;border-left-style:solid;}.kt-accordion-id657_d792ae-3a:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle ) .kt-accordion-header-wrap .kt-blocks-accordion-header:hover .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id657_d792ae-3a:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle ) .kt-accordion-header-wrap .kt-blocks-accordion-header:hover .kt-blocks-accordion-icon-trigger:before, body:not(.hide-focus-outline) .kt-accordion-id657_d792ae-3a:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle ) .kt-blocks-accordion--visible .kt-blocks-accordion-icon-trigger:after, body:not(.hide-focus-outline) .kt-accordion-id657_d792ae-3a:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle ) .kt-blocks-accordion-header:focus-visible .kt-blocks-accordion-icon-trigger:before{background:#444444;}.kt-accordion-id657_d792ae-3a:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-accordion-header-wrap .kt-blocks-accordion-header:hover .kt-blocks-accordion-icon-trigger, body:not(.hide-focus-outline) .kt-accordion-id657_d792ae-3a:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible .kt-blocks-accordion-icon-trigger{background:#444444;}.kt-accordion-id657_d792ae-3a:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-accordion-header-wrap .kt-blocks-accordion-header:hover .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id657_d792ae-3a:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-accordion-header-wrap .kt-blocks-accordion-header:hover .kt-blocks-accordion-icon-trigger:before, body:not(.hide-focus-outline) .kt-accordion-id657_d792ae-3a:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible .kt-blocks-accordion-icon-trigger:after, body:not(.hide-focus-outline) .kt-accordion-id657_d792ae-3a:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible .kt-blocks-accordion-icon-trigger:before{background:#eeeeee;}.kt-accordion-id657_d792ae-3a .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible,\n\t\t\t\t.kt-accordion-id657_d792ae-3a > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header.kt-accordion-panel-active{color:#ffffff;background:#444444;border-top-color:#444444;border-top-style:solid;border-right-color:#444444;border-right-style:solid;border-bottom-color:#444444;border-bottom-style:solid;border-left-color:#444444;border-left-style:solid;}.kt-accordion-id657_d792ae-3a:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle )  > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id657_d792ae-3a:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle )  > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger:before{background:#ffffff;}.kt-accordion-id657_d792ae-3a:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger{background:#ffffff;}.kt-accordion-id657_d792ae-3a:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id657_d792ae-3a:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger:before{background:#444444;}@media all and (max-width: 1024px){.kt-accordion-id657_d792ae-3a .kt-accordion-panel-inner{border-top:0px solid transparent;border-right:0px solid transparent;border-bottom:0px solid transparent;border-left:0px solid transparent;}}@media all and (max-width: 1024px){.kt-accordion-id657_d792ae-3a > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header{border-top:0px solid #f2f2f2;border-right:0px solid #f2f2f2;border-bottom:0px solid #f2f2f2;border-left:0px solid #f2f2f2;}}@media all and (max-width: 1024px){.kt-accordion-id657_d792ae-3a > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header:hover, \n\t\t\t\tbody:not(.hide-focus-outline) .kt-accordion-id657_d792ae-3a .kt-blocks-accordion-header:focus-visible{border-top-color:#eeeeee;border-top-style:solid;border-right-color:#eeeeee;border-right-style:solid;border-bottom-color:#eeeeee;border-bottom-style:solid;border-left-color:#eeeeee;border-left-style:solid;}}@media all and (max-width: 1024px){.kt-accordion-id657_d792ae-3a .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible,\n\t\t\t\t.kt-accordion-id657_d792ae-3a > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header.kt-accordion-panel-active{border-top-color:#444444;border-top-style:solid;border-right-color:#444444;border-right-style:solid;border-bottom-color:#444444;border-bottom-style:solid;border-left-color:#444444;border-left-style:solid;}}@media all and (max-width: 767px){.kt-accordion-id657_d792ae-3a .kt-accordion-inner-wrap{display:block;}.kt-accordion-id657_d792ae-3a .kt-accordion-inner-wrap .kt-accordion-pane:not(:first-child){margin-top:0px;}.kt-accordion-id657_d792ae-3a .kt-accordion-panel-inner{border-top:0px solid transparent;border-right:0px solid transparent;border-bottom:0px solid transparent;border-left:0px solid transparent;}.kt-accordion-id657_d792ae-3a > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header{border-top:0px solid #f2f2f2;border-right:0px solid #f2f2f2;border-bottom:0px solid #f2f2f2;border-left:0px solid #f2f2f2;}.kt-accordion-id657_d792ae-3a > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header:hover, \n\t\t\t\tbody:not(.hide-focus-outline) .kt-accordion-id657_d792ae-3a .kt-blocks-accordion-header:focus-visible{border-top-color:#eeeeee;border-top-style:solid;border-right-color:#eeeeee;border-right-style:solid;border-bottom-color:#eeeeee;border-bottom-style:solid;border-left-color:#eeeeee;border-left-style:solid;}.kt-accordion-id657_d792ae-3a .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible,\n\t\t\t\t.kt-accordion-id657_d792ae-3a > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header.kt-accordion-panel-active{border-top-color:#444444;border-top-style:solid;border-right-color:#444444;border-right-style:solid;border-bottom-color:#444444;border-bottom-style:solid;border-left-color:#444444;border-left-style:solid;}}<\/style>\n<div class=\"wp-block-kadence-accordion alignnone\"><div class=\"kt-accordion-wrap kt-accordion-id657_d792ae-3a kt-accordion-has-18-panes kt-active-pane-0 kt-accordion-block kt-pane-header-alignment-left kt-accodion-icon-style-basic kt-accodion-icon-side-right\" style=\"max-width:none\"><div class=\"kt-accordion-inner-wrap\" data-allow-multiple-open=\"false\" data-start-open=\"0\">\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-1 kt-pane657_1a0919-0c\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">How do I order?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>Shop for the items you want and add it to your shopping cart. When you have finished, you can proceed to your shopping cart and check out. Check and ensure that all information is correct before confirming your purchases and payment.<\/p>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading657_a4dbaa-f9, .wp-block-kadence-advancedheading.kt-adv-heading657_a4dbaa-f9[data-kb-block=\"kb-adv-heading657_a4dbaa-f9\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading657_a4dbaa-f9 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading657_a4dbaa-f9[data-kb-block=\"kb-adv-heading657_a4dbaa-f9\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading657_a4dbaa-f9 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading657_a4dbaa-f9[data-kb-block=\"kb-adv-heading657_a4dbaa-f9\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading657_a4dbaa-f9 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading657_a4dbaa-f9\"><\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-4 kt-pane657_8f1cbb-83\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">How do I order?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>Shop for the items you want and add it to your shopping cart. When you have finished, you can proceed to your shopping cart and check out. Check and ensure that all information is correct before confirming your purchases and payment.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-6 kt-pane657_606b5e-16\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">How do I pay for my orders?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>We accept payments all major credit and debit cards such as Mastercard, VISA and Cash on Delivery.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-7 kt-pane657_270647-d3\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">How do I \/create an account?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>Please click on \u201cLogin\/Register\u201d followed by \u2018Create an Account\u2019 and fill in your personal particulars.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-9 kt-pane657_6f3ecb-60\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">I have a discount code, how can I use it?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>Key in the voucher code at the field \u201cVoucher Code\u201d and click \u201cAdd\u201d in your Shopping Cart page before proceeding to check out. Please note that we are unable to manually apply the voucher code to your order if you have missed keying it during check out. Kindly ensure that all information is correct before confirming your purchase.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-8 kt-pane657_7a5cb3-9d\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Is shopping and purchasing on the website safe?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>Shopping on the website is 100% safe. We are careful not to expose our customers to any problems or difficulties.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-10 kt-pane657_5323e7-90\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">I have problems adding items to my shopping cart<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>You will be able to add the items as long as it is available. There could be an instance where the item is in someone else\u2019s shopping cart hence the status of the items is reflected as \u201cTemporarily Unavailable\u201d.<\/p>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading657_796625-7a, .wp-block-kadence-advancedheading.kt-adv-heading657_796625-7a[data-kb-block=\"kb-adv-heading657_796625-7a\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading657_796625-7a mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading657_796625-7a[data-kb-block=\"kb-adv-heading657_796625-7a\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading657_796625-7a img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading657_796625-7a[data-kb-block=\"kb-adv-heading657_796625-7a\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading657_796625-7a wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading657_796625-7a\"><\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-11 kt-pane657_8ce682-d8\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">How do I know which products are best for my skin?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>FERANCHESCO offers a wide range of products to ensure we meet your skin\u2019s specific needs. There are products available for every concern that will help you achieve glowing skin. You can visit the nearest Kiosk for a free consultation with our highly trained beauty aesthetic team. FERANCHESCO\u2019s skin care technicians demonstrate each product, showing you the remarkable benefits that can be easily achieved with our specialized skin care regimen.<\/p>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading657_a92199-4c, .wp-block-kadence-advancedheading.kt-adv-heading657_a92199-4c[data-kb-block=\"kb-adv-heading657_a92199-4c\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading657_a92199-4c mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading657_a92199-4c[data-kb-block=\"kb-adv-heading657_a92199-4c\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading657_a92199-4c img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading657_a92199-4c[data-kb-block=\"kb-adv-heading657_a92199-4c\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading657_a92199-4c wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading657_a92199-4c\"><\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-12 kt-pane657_8e3f52-aa\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">I don\u2019t really understand what &#8220;hypoallergenic&#8221; means.<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>You\u2019re not alone there. No one really seems to agree on what \u201chypoallergenic\u201d means. When used to promote cosmetics or hygiene products, it usually suggests that the product causes fewer allergic reactions than you would expect from common products for the same use. But there\u2019s no consensus on how products should be tested, or any standard definition of what the term means. We occasionally use the term \u201chypoallergenic\u201d for products that have been specifically designed to minimize the risk of triggering allergic reactions. In particular, these products do not contain perfumes, or any substances that could knowingly cause skin sensitization. Apart from that, we pay attention for all our products to strictly limit components which could cause allergies, and our complaint statistics prove our efforts right.<\/p>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading657_272608-87, .wp-block-kadence-advancedheading.kt-adv-heading657_272608-87[data-kb-block=\"kb-adv-heading657_272608-87\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading657_272608-87 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading657_272608-87[data-kb-block=\"kb-adv-heading657_272608-87\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading657_272608-87 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading657_272608-87[data-kb-block=\"kb-adv-heading657_272608-87\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading657_272608-87 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading657_272608-87\"><\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-13 kt-pane657_23f677-c5\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">If the product you purchased from the website is damaged?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>We care that the product reaches the customer in the best condition, but if the product is damaged due to our negligence in preserving it before it reaches you, please directly contact the customer assistance center and we will definitely solve the problem for you.<\/p>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading657_e3186b-32, .wp-block-kadence-advancedheading.kt-adv-heading657_e3186b-32[data-kb-block=\"kb-adv-heading657_e3186b-32\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading657_e3186b-32 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading657_e3186b-32[data-kb-block=\"kb-adv-heading657_e3186b-32\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading657_e3186b-32 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading657_e3186b-32[data-kb-block=\"kb-adv-heading657_e3186b-32\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading657_e3186b-32 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading657_e3186b-32\"><\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-14 kt-pane657_f1efaf-c1\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Do you use any animal-derived substances in FERANCHESCO hygiene products?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>In principle, no. Our hygiene products don\u2019t contain any substances that directly originate from animals. That would go against the spirit of care that\u2019s at the core of what we do. We also don\u2019t conduct animal testing on our products, except when legally required to do so. On the other hand, the supply chain for our products is complex, and although we believe the risk is small, we can\u2019t absolutely guarantee that others in our supply chain haven\u2019t come into contact with animal-based materials.<\/p>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading657_38c3be-b3, .wp-block-kadence-advancedheading.kt-adv-heading657_38c3be-b3[data-kb-block=\"kb-adv-heading657_38c3be-b3\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading657_38c3be-b3 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading657_38c3be-b3[data-kb-block=\"kb-adv-heading657_38c3be-b3\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading657_38c3be-b3 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading657_38c3be-b3[data-kb-block=\"kb-adv-heading657_38c3be-b3\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading657_38c3be-b3 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading657_38c3be-b3\"><\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-15 kt-pane657_914d6a-b2\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">If I do not receive the order and the delivery period has expired, what should I do?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>You can contact the Customer Help Center and you will be answered to solve the problem as soon as possible.<\/p>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading657_66d9ec-f9, .wp-block-kadence-advancedheading.kt-adv-heading657_66d9ec-f9[data-kb-block=\"kb-adv-heading657_66d9ec-f9\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading657_66d9ec-f9 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading657_66d9ec-f9[data-kb-block=\"kb-adv-heading657_66d9ec-f9\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading657_66d9ec-f9 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading657_66d9ec-f9[data-kb-block=\"kb-adv-heading657_66d9ec-f9\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading657_66d9ec-f9 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading657_66d9ec-f9\"><\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-16 kt-pane657_181dd8-88\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">I\u2019m not sure what &#8220;dermatologically tested&#8221; means exactly. Are FERANCHESCO products friendly to my skin?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>There\u2019s actually no official definition for this term. Usually, \u201cdermatologically tested\u201d suggests a product has been tested and proven safe for human skin. In reality, each company making this claim defines its own methods for testing. For FERANCHESCO it means the products or the product\u2019s raw materials have passed dermal safety studies in human subjects and are safe for close contact with the skin.<\/p>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading657_f2b706-e1, .wp-block-kadence-advancedheading.kt-adv-heading657_f2b706-e1[data-kb-block=\"kb-adv-heading657_f2b706-e1\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading657_f2b706-e1 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading657_f2b706-e1[data-kb-block=\"kb-adv-heading657_f2b706-e1\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading657_f2b706-e1 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading657_f2b706-e1[data-kb-block=\"kb-adv-heading657_f2b706-e1\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading657_f2b706-e1 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading657_f2b706-e1\"><\/p>\n<\/div><\/div><\/div>\n<\/div><\/div><\/div>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading657_719db5-9a, .wp-block-kadence-advancedheading.kt-adv-heading657_719db5-9a[data-kb-block=\"kb-adv-heading657_719db5-9a\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading657_719db5-9a mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading657_719db5-9a[data-kb-block=\"kb-adv-heading657_719db5-9a\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading657_719db5-9a img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading657_719db5-9a[data-kb-block=\"kb-adv-heading657_719db5-9a\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading657_719db5-9a wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading657_719db5-9a\"><br><br><br><br><br><br><br><br><br><br><br><\/p>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading657_ddc06d-92, .wp-block-kadence-advancedheading.kt-adv-heading657_ddc06d-92[data-kb-block=\"kb-adv-heading657_ddc06d-92\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading657_ddc06d-92 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading657_ddc06d-92[data-kb-block=\"kb-adv-heading657_ddc06d-92\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading657_ddc06d-92 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading657_ddc06d-92[data-kb-block=\"kb-adv-heading657_ddc06d-92\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading657_ddc06d-92 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading657_ddc06d-92\"><\/p>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading657_0fd421-c7, .wp-block-kadence-advancedheading.kt-adv-heading657_0fd421-c7[data-kb-block=\"kb-adv-heading657_0fd421-c7\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading657_0fd421-c7 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading657_0fd421-c7[data-kb-block=\"kb-adv-heading657_0fd421-c7\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading657_0fd421-c7 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading657_0fd421-c7[data-kb-block=\"kb-adv-heading657_0fd421-c7\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading657_0fd421-c7 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading657_0fd421-c7\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Product Safety FAQ In case you have any questions about our products and what\u2019s in them, we\u2019ve collected some answers for you. As every situation is unique, please get in touch with us if you want to know more.<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":""},"class_list":["post-657","page","type-page","status-publish","hentry"],"taxonomy_info":[],"featured_image_src_large":false,"author_info":{"display_name":"Haider","author_link":"https:\/\/feranchesco-iq.com\/en\/author\/haiderferanchesco-com\/"},"comment_info":0,"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/feranchesco-iq.com\/en\/wp-json\/wp\/v2\/pages\/657","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/feranchesco-iq.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/feranchesco-iq.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/feranchesco-iq.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/feranchesco-iq.com\/en\/wp-json\/wp\/v2\/comments?post=657"}],"version-history":[{"count":0,"href":"https:\/\/feranchesco-iq.com\/en\/wp-json\/wp\/v2\/pages\/657\/revisions"}],"wp:attachment":[{"href":"https:\/\/feranchesco-iq.com\/en\/wp-json\/wp\/v2\/media?parent=657"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}